Safety & Security
Your safety is our top priority. Learn how we protect you and your data.
How We Keep You Safe
Secure Payments
All transactions are encrypted and processed through Stripe, a PCI DSS Level 1 certified payment processor. We never store your full card details on our servers.
Data Protection
Your personal information is protected with industry-standard encryption. We comply with GDPR and other data protection regulations to keep your data safe.
Verified Events
All events on TIXSTA are from verified organizers. We conduct thorough checks to ensure legitimacy and work only with trusted partners.
Privacy Controls
You control what information you share. Adjust your privacy settings at any time and manage who can see your activity and ticket purchases.
Report Issues
If you encounter any suspicious activity, fraudulent events, or safety concerns, report them immediately through our support channels. We investigate all reports promptly.
Ticket Authenticity
Every ticket includes a unique QR code that's verified at entry. This prevents counterfeiting and ensures you're getting genuine tickets.
Safety Tips
- Use a strong, unique password
- Enable two-factor authentication when available
- Never share your login credentials
- Log out from shared devices
- Only transfer tickets to people you know
- Use the official transfer feature in the app
- Never share your QR code publicly or on social media
- Verify recipient details before confirming transfer
- Only buy tickets through TIXSTA official channels
- Be wary of deals that seem too good to be true
- Don't respond to unsolicited offers or emails
- Report suspicious messages to our support team
- Keep your phone charged to access digital tickets
- Arrive early to avoid last-minute issues
- Follow venue safety guidelines and staff instructions
- Keep your belongings secure and stay aware of surroundings
safety@tixsta.com
Support Centre
Visit our help centre for immediate assistance