Managing capacity and sold-out events

Capacity Management

Proper capacity management ensures a great experience for attendees and maximises your revenue.

Setting Capacity

When creating an event:

• Set total venue capacity
• Allocate tickets across tiers
• Keep a reserve for contingencies

Increasing Capacity

You can increase capacity at any time:

1. Edit your event
2. Adjust total capacity
3. Add new ticket tier or increase existing
4. Changes take effect immediately

Handling Sold-Out Events

When your event sells out:

• "Sold Out" badge displays automatically
• Enable waitlist for interested buyers
• Consider releasing more tickets

Waitlist Feature

Enable waitlist to:

• Capture demand for sold-out events
• Notify customers if more tickets become available
• Understand true demand for future events

Overselling Protection

TIXSTA prevents overselling by:

• Real-time inventory tracking
• Automatic cart timeout (10 minutes)
• Concurrent purchase protection